Help & Support
Whether you are struggling yourself, worried about someone you love, or just want to be prepared — these resources are free, confidential, and available 24/7.
Free, confidential, 24/7 treatment referral and information service for individuals and families facing mental health and substance use disorders.
Call or text 988 to reach a trained crisis counselor. Also assists people in mental health crises related to substance use. Available around the clock, every day.
Mail-order harm reduction — get free naloxone, fentanyl test strips, and other supplies delivered to your door. No cost, no judgment, no prescription needed.
Windsor-Essex
Local, free services for people struggling with fentanyl and other substances, and for the families who love them. Call ahead to confirm hours and intake, since services change.
744 Ouellette Ave, Windsor. Run by Hôtel-Dieu Grace Healthcare with CMHA Windsor-Essex. A central access point for people who cannot safely wait for community support. Free and confidential.
Windsor-Essex 24-hour crisis telephone line. In an emergency call 911 or go to the nearest hospital emergency department.
Residential, medically supported withdrawal program at 3740 Connaught Ave, plus community-based withdrawal support.
Free specialized mental health and addictions programs. Call Information and Referral to get started.
Free naloxone kits at most Windsor-Essex pharmacies and through community agencies supported by the Windsor-Essex County Health Unit. Ask the pharmacist to show you how to use it.
wechu.org/gethelp →Call the Mental Health & Addictions Urgent Care Centre at 519-257-5111 ext. 77968 (744 Ouellette Ave), run by Hôtel-Dieu Grace Healthcare with CMHA Windsor-Essex. For immediate danger call 911. You can also call ConnexOntario free, 24/7, at 1-866-531-2600.
Free naloxone kits are available at most local pharmacies under the Ontario Naloxone Program, and through community agencies supported by the Windsor-Essex County Health Unit. You can also order free kits by mail from Naloxone Ontario. Ask the pharmacist to show you how to use the kit.
The Windsor-Essex County Health Unit runs the Ontario Naloxone Program and lists local services, and its WEC Connect inventory helps you search substance use and mental health supports. Naloxone Ontario also mails free naloxone and fentanyl test strips.
Hôtel-Dieu Grace Healthcare runs a residential withdrawal management program at 3740 Connaught Ave (519-257-5225) and community-based withdrawal support. Call ahead to confirm intake.
Call 911 right away, give naloxone if you have it, and stay with the person. Ontario's Good Samaritan law protects people who call for help.
Families & Peer Support
Where can I find peer support for families of drug users in Windsor, Ontario? Where are the support groups for parents who lost a child to fentanyl? CleanCanada is a campaign for the Clean Canada Act, and we also help people find support. We can point grieving and worried families to overdose support groups, harm reduction services in Windsor-Essex, and treatment options. Message us on Facebook and we will help you find the right place. For immediate help, call ConnexOntario at 1-866-531-2600 or 988.
If you or someone you know is struggling with opioid use, please reach out. Help is available, recovery is possible, and every life matters. Call ConnexOntario right now — it's free, confidential, and open 24/7.